Our Courses
This course will expose candidates to current principles and concepts of leadership.
Candidates will learn
- how to motivate and develop teams to continuously improve performance whilst growing their own skills in dealing with difficult situations decisively.
- An awareness of current theory and practice combined with practical exercises during the course will build confidence in leadership style.
The candidates will be led through a process of self analysis and examination of their own leadership styles and the leadership roles that they play in their various organizations. Candidates will leave equipped with the skills to tackle the leadership role head on.
This course is aimed at developing service skills, including tackling the more difficult situations – where we need to respectfully say no to our customers or when something has gone wrong in the service chain and we need to turn around an angry, complaining customer.
This course helps candidates to understand the importance of their role and develop essential skills required to deliver service excellence i.e. service which not only satisfies, but have customers emotionally aligned to the organization.
The objective, therefore, is to provide a practical framework for learning and applying vital techniques and skills to effectively and efficiently execute their duties towards the internal and external customers which will help to increase productivity, customer retention and service excellence
In our rapid changing world, there are few guarantees in the workplace today; however change is one of them. We live in a world where “business as usual” is change. Cost reduction exercises, new initiatives, technology improvements, staying ahead of the competition – these things come together to drive ongoing changes to the way we work and to survive successfully. We therefore, must learn to embrace change; and become agents of change.
This course aims to provide candidates with the skills and techniques to understand why Soft Skills matters, Making sure their Hard Skills shine. Employees that have great work ethic and encourages his colleagues is the one who will, most likely, excel in his position and organization.
This course focuses on the candidates’ work ethic, attitude, communication skills, emotional intelligence, and other personal attributes that are soft skills, which is crucial for career success. Soft skills are increasingly becoming the hard skills of today’s work force. It’s not enough to be highly trained in technical skills, without developing the softer, interpersonal and relationship-building skills that help people to communicate and collaborate effectively.
This course covers how to build time management techniques into daily work routines so that time management problems can be recognized, tackled and staying in control of the working day. Candidates will be able to plan and prioritize each day’s activities in a more efficient, productive manner; overcome procrastination quickly and easily; Handle crisis effectively and quickly; Organize their workspace and workflow to make better use of time; Delegate more efficiently; Plan meeting more appropriately and effectively. The working day will be less stressful, more productive, and much more satisfying.
This course uses a principle-centered, character-based approach to guide candidates to increase their personal and interpersonal effectiveness. It is based on the best-selling book of the same title by author, Stephen Covey. The course breaks down barriers to success by teaching specific techniques to apply each of the seven habits.
Habit # 1 Responsibility
Habit # 2 Purpose
Habit # 3 Living Them
Habit # 4 Mutual Respect
Habit # 5 Mutual Understanding
Habit # 6 Creative Cooperation
Habit # 7 Renewal and Continual Improvement
This course focuses on the difference between roles and guidance to ensure high performance within the organization. Coaching allows for relationship building and goals setting. A distinct advantage of good coaching is that it fosters a great working relationship with employees through understanding them and strategic goal setting.
This course focuses on adopting a practical approach to mentoring within the organization providing an opportunity for a mentor and his/her mentee to work together. Mentors and mentees will learn about each other; and how to work effectively together to achieve the organizational goals.
This course focuses on improving communication skills and overcome communication barriers by understanding the styles of behavior and various ways of communication. By learning the art of active listening many will be able to solve problems through communication and how to communicate in groups – from planning to presenting.
This course focuses on developing high-performance teamwork. Employees and team leaders will realize that by working together they will achieve their team goals, learn to assume responsibility and accountability. They will be able to handle challenges through team communication, create mutual trust, support, and collaboration.
This course will help candidates to understand how conflict can be positive and will introduce them to tools and techniques that will assist them to effectively deal with conflict situations. Upon course completion, candidates will be able to:
- Identify causes of conflict
- Identify stages of conflict
- Describe how diversity and differences can be harnessed
- Demonstrate strategies that avoid escalation of conflict
- Demonstrate techniques to show empathy and rapport
- Problem solve quickly and effectively
- Handle customer complaints appropriately
- Negotiate a successful outcome
This interactive course is designed to build confidence by providing candidates with the knowledge and skills to effectively plan and deliver professional presentations. We cover areas including understanding the audience; controlling nerves and effective voice control to maximize presentation effectiveness. At the end of the training course, candidates will be able to:
- Prepare strategic presentations
- Understand the steps to follow in preparing a presentation
- Grasp the various methods of giving a presentation
- Understand how to start a good presentation
- Effectively structure a presentation
- Understand the importance of body language in delivering an effective presentation
- Know the body language indicators which promote good presentation technique
- Understand the importance of vocal delivery in giving presentations
- Be able to handle questions from the audience
Making a call is often the first interaction that a customer has with your business, How that call is answered can leave with good or poor lasting impressions. This course will provide candidates with the knowledge and skills they need to ensure that when your customer calls they have a positive and pleasant experience and the call is handled effectively. Upon course completion, candidates will be able to:
- Describe the skills needed to communicate effectively over the phone
- Demonstrate good telephone manners
- Accurately identify the nature of the call
- Take accurate messages
- Leave effective messages
- Deal effectively with difficult customers
- Make effective outgoing calls
No matter how great your product or service is, or how talented a salesperson you are, you will not be able to close the deal if you cannot tell your clients how what you’re selling will benefit them. Through this salesmanship training, candidates will learn how to gain their clients business by earning their trust. They will go through the entire sales process and discover the most modern sales methods today—consultative/solutions selling. They’ll leave this professional sales training workshop better equipped to develop presentations that meet your clients real needs…create a specific sales plan to achieve your sales goals…influence the right buyers and close the sale with ease. Upon course completion candidates will be able to:
- Win the confidence and trust of prospects by learning as much as possible about their needs
- Successfully sell using effective interviewing techniques
- Effectively communicate your product/service superiority
- Build long-term sales relationships by offering solutions
- Uncover customer resistance and overcome objections
- Know when—and how—to close the sale
- Productively manage their time and territory
Making the transition from salesperson to sales manager is challenging. Equip yourself with powerful sales management tools and techniques that can help you achieve management success. You need to know how to think and act as a manager … where to search for talented sales candidates and how to recruit and hire them … how to act like a coach instead of a boss… upon course completion candidates will:
- Use techniques for getting new sales reps off to a fast, productive start
- How to manage time and prioritize paperwork
- Make better and longer-lasting sales hires
- Better predict sales performance
- Learn new methods of compensating your salespeople
- Reduce turnover
It is important that managers can find ways to increase the productivity of their team. Effective appraisal gives the opportunity to review past performance, discuss, and agree future performance targets and to plan training and coaching needs. At the same time it offers the employee the opportunity of discussing their performance and ideas on how they can achieve future objectives. They feel that the process is being done with them, not to them. An appraisal, if done correctly, is the best opportunity to motivate, encourage, coach and improve productivity in the individuals, in the team. At the end of the training course, candidates will be able to:
- Understand the purpose and benefits of performance, for both appraiser and appraisee
- Appreciate the consequences of delivering a poor appraisal process
- Understand the skills and qualities required of the effective appraiser and self assess own strengths and development areas
- Define what the annual appraisal interview covers
- Appreciate the challenges of getting across ‘pictures’ of performance levels to the appraisee, particularly when dealing with qualitative standards
- Effectively prepare for the appraisal interview
- Develop their listening skills
- Appreciate the range of development opportunities for the appraisee, in addition to training courses
- Undertake an appraisal interview
Deal effectively with more challenging appraisees
- Introduction To Management
This course is designed for candidates who is or will be making the transition from technician to supervisory management by providing the skills and technique for building confidence as a supervisor, and recognizing the difference between line staff and supervisory management.
It seeks to assist new supervisor and managers in identifying their roles, responsibilities and classify them into easily achievable stages of development; to approach their new role with confidence.
- Supervisory Management
This course will equip candidates with proven supervisory techniques that they can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of their toolkit to effectively manage everyday interactions with greater ease. Upon course completion candidates will be able to:
Understand the management skills needed to succeed in a rapidly changing environment
• Learn to plan, organize, coordinate, communicate and monitor
• Learn skills in giving constructive criticism
• Learn techniques to help them cope with difficult employees
• Use delegation for effective employee development, time management and motivation
• Increase job satisfaction and work output through coaching
- Advance Supervisory Management
This advanced level course provides the effective framework for continuous development of managers and supervisors. It is geared primarily to enhance high-level individual performance and to engage managers and supervisors in assisting their team to maximize performance. The course covers skills that enable them to manage their time, solve problems, plan strategically, and communicate with their team in a more effective manner.
Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize behaviors, moods, and impulses, and to manage them best according to the situation. This course provides the tools needed to recognized and use emotional intelligence in managing change, communicate with others effectively, solve problems, and use humor to build rapport in tense situations.
This course is designed to help candidates in the following ways:
- Define and practice self management, self awareness, self regulation, self motivation and Empathy;
- Understand, use and manage their emotions; Verbally communicate with others; Successfully communicate with others in a non-verbal manner;
- Identify the benefits of emotional intelligence; Relate emotional intelligence to the workplace; Balance optimism and pessimism;
Effectively influence others.
This training course will teach candidates to understand the critical thinking process and how it relates to problem solving; they will learn how to recognize the value of data collection and analysis when it comes to problem solving and how to use tools such as brainstorming and mind mapping to come up with the best possible solutions. Upon course completion candidates will be able:
- To recognize problems and gain the qualities needed to become a problem solver
- How to assess risk and understand the impact it has on their decision making
- How to generate solutions and search through the alternatives to choose the right one
- How to plan and implement solutions and evaluate results
- How to considerthe likelihood that each option has in terms of you being able to achieve the goals that you want regarding the solution, narrow down the choices, remember, no problem solution is perfect and all will have drawbacks, revise the solution if it does not work the way you want it to work.
- Examine all options and decided on one that seems to accomplish the goals, minimizes the costs, and continue to examine the chosen solution and the degree to which it is “solving” the problem.
Business writing is an essential communication tool. Professional writing should be concise, accurate, and appropriate for the particular business environment. This course provides guidelines and opportunities to practice effective business writing. Mediums covered will include hardcopy print, electronic communication, memos, forms, and summaries of information for inclusion in reports. Upon course completion, candidates will be able to:
- Identify and plan documents for business/organizational requirements
- Determine audience and purpose
- Determine format, structure and key points to be covered in the document
- Develop and check a draft document for readability, grammar, spelling, sentence and paragraph construction
- Utilize appropriate email practices and protocol
This course will make it easy and convenient for organizations to avoid resistance that can seriously affect their efforts, productivity, and morale and ensure employees don’t just “survive” inevitable changes in the workplace—but flourish in the process. Candidates will gain a practical framework for successfully navigating all stages of the change process so they don’t waste a minute while finding challenge and opportunity in the new order. They will explore their own unique reactions to change; how to work through resistance while learning new tools to remaining focused, healthy and productive during stressful transitions. Upon course completion candidates will:
- Understand and overcome resistance to change
- The secrets to working effectively when everything is changing
- How to increase risk-taking behavior and become more flexible
In this course we impart knowledge and experiences on how to develop and sustain a Human Resource Department, inclusive of assisting with Templates for HR Forms and preparing Training Manuals. These will be categorized into the two critical areas of HRM Operational and Strategic, both of which contribute to the optimizing of a Company’s Human Resources Department. The primary focus will be to address Operational HR Training needs; secondary will be the Strategic HR function.
CPD helps business professionals learn in a structured and practical format that boost their overall skills and knowledge. It also helps then to ascertain knowledge and skills they need to obtain within a short time period, so the improvement can be recognizable.