Active Listening

Active Listening


Improve your Active Listening There are five key elements of active listening.  They all help you ensure that you hear the other persons, and that the other persons know you are hearing what they say. Pay attention: Give the speaker your undivided attention, and acknowledge the message.  Recognize that non-verbal communication also “speaks” loudly. Look

leadership

Leadership Rewards And Recognition


Leadership Success Secrets A leader makes other people feel important and appreciated.  The leader excels at creating opportunities to provide rewards, recognition and thanks to his or her staff.  A leader creates a work environment in which people fell important and appreciated.  How leaders make people feel important through rewards and recognition A key leadership

conflict

Preventing Conflict


Getting to, and maintaining, that balance requires well-developed team skills, particularly the ability to resolve conflict when it does happens, and the ability to keep it healthy and avoid conflict in the day-to-day course of team working. As well as being able to handle conflict when it arises, teams need to develop ways of preventing

Resovling Conflict

Conflict Resolution Three Stage Process


When a team oversteps the mark of healthy difference of opinion, resolving conflict requires respect and patience. The human experience of conflict involves our emotions, perceptions, and actions; we experience it on all three levels, and we need to address all three levels to resolve it. We must replace the negative experiences with positive ones.

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Testimonials

Service Excellence

Dealing with the tourism stakeholders the training  was ideal as it relates to my daily work

 

Martin Rivas Licensing Manager

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