Strategy for Facing & Working Through Conflict


by Tara Duggan, Demand Media Organizations face conflict every day. By establishing strategies for facing and working through conflict, teams work more effectively and efficiently. These strategies also reduce the stress, tension and disruption levels associated with workplace conflict. Instead of ignoring problems, complaining about issues or blaming others, effective business professionals clarify the issue

Five Types of Conflict Resolution Strategies


by Erin Schreiner, Demand Media Workplace conflict can have serious implications.       Discussion Often, conflict arises simply due to a lack of communication. If you feel that your employees are having conflict because they are not talking with each other, set up time for a discussion. Encourage the employees to talk through the

12 ways to improve internal customer service


At Red-Carpet Learning Systems, Inc. we are very excited about the possibilities and creating Red Carpet opportunities. We believe in creating an experience that turns internal customer service satisfied customers into DELIGHTED customers and Delighted customers into Raving Fans! Our team has been deep in discussions and very soon we’ll be unveiling our new training

7 Qualities of Master Achievers by Brian Tracey


excerpted from The Success Mastery Academy If you think the way successful people think and adopt their success habits, you too can be successful. Here are seven qualities of the top 1% of successful people. 1.They are Ambitious.  They see themselves capable of being the best. They see themselves with the capacity of being good at

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The course exceeded my expectation.  It was interactive, the delivery of the content was exceptionally executed. IPD personalized this course for us and that was impressive. I was able to relate to the examples and scenarios given, this allowed me to internalize my own capabilities and I was able to identify which area needed attention and effort to ensure I'm delivering excellent service. I highly recommend the IPD for any training your seeking to build your professional portfolio.

Ginevva Joseph Certification and Standards Inspector

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