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Conflict Resolution/Management

This course will help candidates to understand how conflict can be positive and will introduce them to tools and techniques that will assist them to effectively deal with conflict situations. Upon course completion, candidates will be able to: Identify causes of conflict Identify stages of conflict Describe how diversity and differences can be harnessed Demonstrate strategies that avoid escalation of conflict Demonstrate techniques to show empathy and rapport Problem solve quickly and effectively Handle customer complaints appropriately Negotiate a successful outcome

Leadership Development

Candidates will learn how to motivate and develop teams to continuously improve performance whilst growing their own skills in dealing with difficult situations decisively. An awareness of current theory and practice combined with practical exercises during the course will build confidence in leadership style. The candidates will be led through a process of self-analysis and examination of their own leadership styles and the leadership roles that they play in their various organizations. Candidates will leave equipped with the skills to tackle the leadership role head-on.

Service Excellence

This course is aimed at developing service skills, including tackling the more difficult situations – where we need to respectfully say no to our customers or when something has gone wrong in the service chain and we need to turn around an angry, complaining customer. This course helps candidates to understand the importance of their role and develop essential skills required to deliver service excellence i.e. service which not only satisfies but has customers emotionally aligned with the organization.

Soft Skills

This course focuses on the candidates’ work ethic, attitude, communication skills, emotional intelligence, and other personal attributes that are soft skills, which is crucial for career success. Soft skills are increasingly becoming the hard skills of today’s workforce. It’s not enough to be highly trained in technical skills, without developing the softer, interpersonal and relationship-building skills that help people to communicate and collaborate effectively

Time Management

This course covers how to build time management techniques into daily work routines so that time management problems can be recognized, tackled and staying in control of the working day. Candidates will be able to plan and prioritize each day’s activities in a more efficient, productive manner; overcome procrastination quickly and easily; Handle crises effectively and quickly; Organize their workspace and workflow to make better use of time; Delegate more efficiently; Plan meeting more appropriately and effectively. The working day will be less stressful, more productive, and much more satisfying

7 Habits of Highly Effective People

This course uses a principle-centered, character-based approach to guide candidates to increase their personal and interpersonal effectiveness. It is based on the best-selling book of the same title by author, Stephen Covey. The course breaks down barriers to success by teaching specific techniques to apply each of the seven habits.

Introduction to Management

This course is designed for candidates who are or will be making the transition from technician to supervisory management by providing the skills and technique for building confidence as a supervisor and recognizing the difference between line staff and supervisory management. It seeks to assist new supervisor and managers in identifying their roles, responsibilities and classify them into easily achievable stages of development; to approach their new role with confidence.

Sales Management

Making the transition from salesperson to sales manager is challenging. Equip yourself with powerful sales management tools and techniques that can help you achieve management success. You need to know how to think and act as a manager … where to search for talented sales candidates and how to recruit and hire them … how to act like a coach instead of a boss

Managerial Skills I

This course will equip candidates with proven supervisory techniques that they can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of their toolkit to effectively manage everyday interactions with greater ease

Coaching for Managers and Supervisors

This course focuses on the difference between roles and guidance to ensure high performance within the organization. Coaching allows for relationship building and goals setting. A distinct advantage of good coaching is that it fosters a great working relationship with employees through understanding them and strategic goal setting

Managerial Skills II

This advanced level course provides an effective framework for continuous development of managers and supervisors. It is geared primarily to enhance high-level individual performance and to engage managers and supervisors in assisting their team to maximize performance. The course covers skills that enable them to manage their time, solve problems, plan strategically, and communicate with their team in a more effective manner

Effective Communication

This course focuses on improving communication skills and overcome communication barriers by understanding the styles of behavior and various ways of communication. By learning the art of active listening many will be able to solve problems through communication and how to communicate in groups – from planning to presenting


Through this salesmanship training, candidates will learn how to gain their clients business by earning their trust. They will go through the entire sales process and discover the most modern sales methods today—consultative/solutions selling. They’ll leave this professional sales training workshop better equipped to develop presentations that meet your client’s real needs…create a specific sales plan to achieve your sales goals…influence the right buyers and close the sale with ease.

Telephone Techniques

This course will provide candidates with the knowledge and skills they need to ensure that when your customer calls they have a positive and pleasant experience and the call is handled effectively.

Employee Appraisal Skills

Effective appraisal gives the opportunity to review past performance, discuss, and agree to future performance targets and to plan training and coaching needs. At the same time, it offers the employee the opportunity of discussing their performance and ideas on how they can achieve future objectives. They feel that the process is being done with them, not to them.

Change Management

This course will make it easy and convenient for organizations to avoid resistance that can seriously affect their efforts, productivity, and morale and ensure employees don’t just “survive” inevitable changes in the workplace—but flourish in the process. Candidates will gain a practical framework for successfully navigating all stages of the change process so they don’t waste a minute while finding challenge and opportunity in the new order.

Public Speaking/Presentation Skills

This interactive course is designed to build confidence by providing candidates with the knowledge and skills to effectively plan and deliver professional presentations. We cover areas including understanding the audience; controlling nerves and effective voice control to maximize presentation effectiveness.

Human Resource Management

We impart knowledge and experiences on how to develop and sustain a Human Resource Department, inclusive of assisting with Templates for HR Forms and preparing Training Manuals. These will be categorized into the two critical areas of HRM Operational and Strategic, both of which contribute to the optimizing of a Company’s Human Resources Department. The primary focus will be to address Operational HR Training needs; secondary will be the Strategic HR function

Emotional Intelligence

Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize behaviors, moods, and impulses, and to manage them best according to the situation. This course provides the tools needed to recognized and use emotional intelligence in managing change, communicate with others effectively, solve problems, and use humor to build rapport in tense situations.

Decision Making and Problem-Solving

This training course will teach candidates to understand the critical thinking process and how it relates to problem-solving; they will learn how to recognize the value of data collection and analysis when it comes to problem-solving and how to use tools such as brainstorming and mind mapping to come up with the best possible solutions

Business Writing

Business writing is an essential communication tool. Professional writing should be concise, accurate, and appropriate for the particular business environment. This course provides guidelines and opportunities to practice effective business writing. Mediums covered will include hardcopy print, electronic communication, memos, forms, and summaries of information for inclusion in reports.

Mentoring for Managers and Supervisors

This course focuses on adopting a practical approach to mentoring within the organization providing an opportunity for a mentor and his/her mentee to work together. Mentors and mentees will learn about each other; and how to work effectively together to achieve the organizational goals

Building a Cohesive Team

This course focuses on developing high-performance teamwork. Employees and team leaders will realize that by working together they will achieve their team goals, learn to assume responsibility and accountability. They will be able to handle challenges through team communication, create mutual trust, support, and collaboration.