Dealing with the tourism stakeholders the training was ideal as it relates to my daily work
Martin Rivas Licensing Manager
Service Excellence Course
My expectation going was clueless. Today I can boast myself providing a top notch customer service optimizing the Best practices and advancing to the next level.
The course thought Me:
- Building Customer Loyalty
- Creating lasting Impression
- Providing Excellent Customer Service
- Customer Service vs Customer Success
- Creating a Customer Service Culture
- Creating a positive attitude
- Using Communication Channels and Skills Creating a Proactive Interaction timing
Michael Fisher Security Guard, Belize Tourism Board
Superior Customer Service
Well, this course was very good because it helped me reflect and correct things I wasn't doing too good. It also help me in learning different ways to approach and greet customers.
Building High Performance Team
It was one of the best seminars I attended, I really enjoy it. I learn a lot on how to develop a good working team. Also, learn how to deal with different levels of persons in the team which is very important to know.
I'm sure it will be very helpful for the business I am employed and also in my personal life. Really thankful for developing my knowledge and skills.
Would recommend all business and entrepreneur to take a course with IPD. Mr. Lecky was exceptionally well on how he brought his topics, stories, and experiences.
This course was way different from the other customer service course I have taken in the past.
Neuton Garcia Tax Auditor