Management Skills Level I
I have a clearer idea on how I will proceed to move forward as the course has definitely provided me with the skills I need to become effective as a manager.
Josephine Gault Manager
Service Excellence Course
My expectation going was clueless. Today I can boast myself providing a top notch customer service optimizing the Best practices and advancing to the next level.
The course thought Me:
- Building Customer Loyalty
- Creating lasting Impression
- Providing Excellent Customer Service
- Customer Service vs Customer Success
- Creating a Customer Service Culture
- Creating a positive attitude
- Using Communication Channels and Skills Creating a Proactive Interaction timing
Michael Fisher Security Guard, Belize Tourism Board
During the session, Mr. Lecky had the room and people thinking in a positive manner. We were not bored.
Mario Heredia Financial Accountant
Management Skills 101
The session was excellent! I liked having a one and one with the employee, also the part about what motivates you.
From a passed session I use the "catch someone doing something good " It really worked.
God Bless! May he continue to use you to make the world a better place.
Stella Codd Tax Assistant
Management Skills Level 1
I enjoyed the training. It was full of useful information that I can use in my workplace. Featured several scenarios that happen in the workplace even when we are not expecting it. It has truly been an eye-opener. I love doing training and seminars with Paul as he seems to be an excellent presenter. Looking forward to attending other seminars in the future.
Shahira Quiroz Assistant Accountant