June 28, 2017
Building High Performance Team
It was one of the best seminars I attended, I really enjoy it. I learn a lot on how to develop a good working team. Also, learn how to deal with different levels of persons in the team which is very important to know.
I'm sure it will be very helpful for the business I am employed and also in my personal life. Really thankful for developing my knowledge and skills.
Service Excellence Course
My expectation going was clueless. Today I can boast myself providing a top notch customer service optimizing the Best practices and advancing to the next level.
The course thought Me:
- Building Customer Loyalty
- Creating lasting Impression
- Providing Excellent Customer Service
- Customer Service vs Customer Success
- Creating a Customer Service Culture
- Creating a positive attitude
- Using Communication Channels and Skills Creating a Proactive Interaction timing
Michael Fisher Security Guard, Belize Tourism Board
During the session, Mr. Lecky had the room and people thinking in a positive manner. We were not bored.
Mario Heredia Financial Accountant
Superior Customer Service
Well, this course was very good because it helped me reflect and correct things I wasn't doing too good. It also help me in learning different ways to approach and greet customers.
Management Skills Level I
Ask the questions!! Don't lecture. Mr. Paul Lecky is an awesome trainer and an excellent example of productivity. In my few days back on the job I have tried to implement some of his teachings and have found them to be working effectively. I believe that this course will help me in making my life less stressful and more productive. I recommend this class to all managers and aspiring managers. Its a fun and motivational class.
John Niekoley Production Manager