Message from Paul Lecky’s desk
Mr. Paul did an exceptional job in bringing across what Service Excellence truly encompasses. It was well organized with sufficient time to truly engage and ask questions. I definitely recommend this training to everyone, enhancing knowledge is power.
Wendy Castillo Hospitality Officer
Mr. Lecky did an excellent job, I learned how to always be positive and how to deal with situations in a good way
Leah Bennett Treasurer
The speech craft course was excellent. The facilitator made the course interesting and showcased examples highlighting different ways to present and interact with the audience. Through the course I learn of ways to better improve my presentation and delivery which involves speech. I would highly recommend this course to those that want to improve their public speaking skills.
Jalen Avila Aftercare Specialist, Beltraide
Building High Performance Team
It was one of the best seminars I attended, I really enjoy it. I learn a lot on how to develop a good working team. Also, learn how to deal with different levels of persons in the team which is very important to know.
I'm sure it will be very helpful for the business I am employed and also in my personal life. Really thankful for developing my knowledge and skills.
Service Excellence Course
My expectation going was clueless. Today I can boast myself providing a top notch customer service optimizing the Best practices and advancing to the next level.
The course thought Me:
- Building Customer Loyalty
- Creating lasting Impression
- Providing Excellent Customer Service
- Customer Service vs Customer Success
- Creating a Customer Service Culture
- Creating a positive attitude
- Using Communication Channels and Skills Creating a Proactive Interaction timing
Michael Fisher Security Guard, Belize Tourism Board