December 18, 2014
Service Excellence Course
I find this course to be exceptional. Not only are the sessions interesting, but the high level of positiveness and professionalism in which they are delivered automatically persuades the participant to feel part of it and to engage the discussions and exercises. It is realistic, practical and is an excellent training that provides the necessary know how to deal with real circumstances at work. I highly recommend it.
Mike Hernandez Jr. (Sr. J.P.) Communication & PR Officer
The course exceeded my expectation. It was interactive, the delivery of the content was exceptionally executed. IPD personalized this course for us and that was impressive. I was able to relate to the examples and scenarios given, this allowed me to internalize my own capabilities and I was able to identify which area needed attention and effort to ensure I'm delivering excellent service. I highly recommend the IPD for any training your seeking to build your professional portfolio.
Ginevva Joseph Certification and Standards Inspector
Building High Performance Team
It was one of the best seminars I attended, I really enjoy it. I learn a lot on how to develop a good working team. Also, learn how to deal with different levels of persons in the team which is very important to know.
I'm sure it will be very helpful for the business I am employed and also in my personal life. Really thankful for developing my knowledge and skills.
Would recommend all business and entrepreneur to take a course with IPD. Mr. Lecky was exceptionally well on how he brought his topics, stories, and experiences.
This course was way different from the other customer service course I have taken in the past.
Neuton Garcia Tax Auditor
Management Skills Level 1
I enjoyed the training. It was full of useful information that I can use in my workplace. Featured several scenarios that happen in the workplace even when we are not expecting it. It has truly been an eye-opener. I love doing training and seminars with Paul as he seems to be an excellent presenter. Looking forward to attending other seminars in the future.
Shahira Quiroz Assistant Accountant