Effective Customer Service: Phrases of Welcome
Phrases of Welcome
The first words you say to customers can welcome them into your business, giving them a sense of warmth and friendliness, or they can make your customers feel so uncomfortable that they want to leave.
Your words can be either warm and inviting or cold and unwelcoming. When you choose phrases of welcome, you open the door wide and increase your chances of successful customer interactions.
Offering a warm welcome to your customers helps break the ice, helps forms a positive impression of you, and creates an atmosphere of comfort
- Good morning/afternoon/evening
- Welcome to (company name)
- Thank you for calling (company name.) My name is (your name)
- Hi, Mr. /Mrs. (name). It’s great to see you again.
- I’m pleased to meet you (When introduce to a customer)
- My name is _______ (Offer when appropriate)
- How may I help you?
- What can I help you with today?
- Can I help you find something?
- May I help you with that?
Using Phrases of Welcome
Always be the first to greet your customers; they should never have to greet you first or ask for help. Offer a warm welcome to show your customer you are happy they chose your business.
Include in your welcoming phrase an offer to help, for example, “Hi. Welcome to the Institute of Professional Development! How can I help you today?”
If your company has a standard greeting, add a phrase of welcome to personalize the greeting. When you use these phrases and speak enthusiastically, it sounds like you are truly interested in being of assistance. Show that you are pleased that the customer chose your business. Even when their behavior or facial expression is less than friendly, it’s your job to welcome them into your business and make them feel comfortable. Using phrases of welcome can improve even a negative person’s attitude.
Powerful phrases of welcome make the difference, examine the scenario below, and see how phrases of welcome could influence potential customers.
Phrase: You walk into a store and spot a clerk behind the counter. She looks at you, and asks in a bored tone, “Do you need anything?” You can’t help but wonder why she bothered asking.
Powerful Phrase of Welcome: you walk into a store and spot a clerk behind the counter. She looks at you, smiles, and enthusiastically says, “Hi! How are you?” You reply, “I’m doing great, thanks.” She smiles, nods, and asks, “How may I help you today?” you return the smile, feeling comfortable that you came into this store.