My expectation going was clueless. Today I can boast myself providing a top notch customer service optimizing the Best practices and advancing to the next level.
The course thought Me:
Building Customer Loyalty
Creating lasting Impression
Providing Excellent Customer Service
Customer Service vs Customer Success
Creating a Customer Service Culture
Creating a positive attitude
Using Communication Channels and Skills Creating a Proactive Interaction timing
Michael FisherSecurity Guard, Belize Tourism Board
During the session, Mr. Lecky had the room and people thinking in a positive manner. We were not bored.
Mario HerediaFinancial Accountant
Superior Customer Service
Well, this course was very good because it helped me reflect and correct things I wasn't doing too good. It also help me in learning different ways to approach and greet customers.
Building High Performance Team
It was one of the best seminars I attended, I really enjoy it. I learn a lot on how to develop a good working team. Also, learn how to deal with different levels of persons in the team which is very important to know.
I'm sure it will be very helpful for the business I am employed and also in my personal life. Really thankful for developing my knowledge and skills.
Dealing with the tourism stakeholders the training was ideal as it relates to my daily work