Superior Customer Service
Well, this course was very good because it helped me reflect and correct things I wasn't doing too good. It also help me in learning different ways to approach and greet customers.
The course exceeded my expectation. It was interactive, the delivery of the content was exceptionally executed. IPD personalized this course for us and that was impressive. I was able to relate to the examples and scenarios given, this allowed me to internalize my own capabilities and I was able to identify which area needed attention and effort to ensure I'm delivering excellent service. I highly recommend the IPD for any training your seeking to build your professional portfolio.
Ginevva Joseph Certification and Standards Inspector
Management Skills Level I
I really enjoy the course. I learned how to deal with behavior, characters, and attitude at a workplace when you will encounter them. More importantly to recognize it at a workplace
Andrea Makin Medical Laboratory
Service Excellence Course
I find this course to be exceptional. Not only are the sessions interesting, but the high level of positiveness and professionalism in which they are delivered automatically persuades the participant to feel part of it and to engage the discussions and exercises. It is realistic, practical and is an excellent training that provides the necessary know how to deal with real circumstances at work. I highly recommend it.
Mike Hernandez Jr. (Sr. J.P.) Communication & PR Officer
Management Skills 101
One of the most informative and best training I have received. I really enjoy the course. I learned how to deal with transitioning into the management position, effective delegation, time management, different characters and attitude at a workplace and so much more. I would highly recommend this training for those in Managerial positions. Excellent Training!
Michelle Brow Officer in Charge, Income Tax Belmopan