Management Skills 101
The session was excellent! I liked having a one and one with the employee, also the part about what motivates you.
From a passed session I use the "catch someone doing something good " It really worked.
God Bless! May he continue to use you to make the world a better place.
Stella Codd Tax Assistant
Mr. Lecky did an excellent job, I learned how to always be positive and how to deal with situations in a good way
Leah Bennett Treasurer
Service Excellence Course
I find this course to be exceptional. Not only are the sessions interesting, but the high level of positiveness and professionalism in which they are delivered automatically persuades the participant to feel part of it and to engage the discussions and exercises. It is realistic, practical and is an excellent training that provides the necessary know how to deal with real circumstances at work. I highly recommend it.
Mike Hernandez Jr. (Sr. J.P.) Communication & PR Officer
Mr. Paul did an exceptional job in bringing across what Service Excellence truly encompasses. It was well organized with sufficient time to truly engage and ask questions. I definitely recommend this training to everyone, enhancing knowledge is power.
Wendy Castillo Hospitality Officer
The course exceeded my expectation. It was interactive, the delivery of the content was exceptionally executed. IPD personalized this course for us and that was impressive. I was able to relate to the examples and scenarios given, this allowed me to internalize my own capabilities and I was able to identify which area needed attention and effort to ensure I'm delivering excellent service. I highly recommend the IPD for any training your seeking to build your professional portfolio.
Ginevva Joseph Certification and Standards Inspector