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Five Types of Conflict Resolution Strategies


by Erin Schreiner, Demand Media Workplace conflict can have serious implications.       Discussion Often, conflict arises simply due to a lack of communication. If you feel that your employees are having conflict because they are not talking with each other, set up time for a discussion. Encourage the employees to talk through the

12 ways to improve internal customer service


At Red-Carpet Learning Systems, Inc. we are very excited about the possibilities and creating Red Carpet opportunities. We believe in creating an experience that turns internal customer service satisfied customers into DELIGHTED customers and Delighted customers into Raving Fans! Our team has been deep in discussions and very soon we’ll be unveiling our new training

7 Qualities of Master Achievers by Brian Tracey


excerpted from The Success Mastery Academy If you think the way successful people think and adopt their success habits, you too can be successful. Here are seven qualities of the top 1% of successful people. 1.They are Ambitious.  They see themselves capable of being the best. They see themselves with the capacity of being good at

Eight Common Goal Setting Mistakes


Goal Setting Mistake 1: Setting Unrealistic Goals When you’re exploring possible goals, you need to unleash your imagination and ambition, put your reservations aside, and dream big dreams. However, once you’ve decided on a goal, make sure that it is realistic, and that you can actually achieve it in the time frame that you have

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Would recommend all business and entrepreneur to take a course with IPD.   Mr. Lecky was exceptionally well on how he brought his topics, stories, and experiences.

This course was way different from the other customer service course I have taken in the past.

Great job!!!

Neuton Garcia Tax Auditor

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