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dealing with angry people

Anger- Learn How to Defuse Tense Situations


How many times have you had to deal with an angry person? Perhaps a customer was unhappy with a poor delivery, a colleague was annoyed because you were given a project she wanted, or a supplier was upset because of a late payment? It’s easy to get flustered or upset when you’re confronted with an

Communication

Why Communication is Misinterpreted


 Technology has transformed the way people work and has undoubtedly many benefits. However one of the biggest problems faced by organizations today is the way people communicate with each other.  Here are 10 reasons why communication can be misinterpreted. Are you guilty or not guilty?  1. Not communicating enough. When people don’t receive enough information and little attention is

email etiquettes

The Importance of Email Etiquette


Around 2 million emails are sent every second by 1.2 billion email users.  There is an estimated 516 million business email boxes worldwide.  This is a potential for miscommunication.  Email is good for information and confirmation, however, it isn’t good for emotion or persuasion.  It’s difficult to convey enthusiasm, empathy, or sincerity via email.One doesn’t

Today is yesterday tomorrow

Today Is Yesterday’s Tomorrow by Jim Rohn


Excerpted from the book The Five Major Pieces to the Life Puzzle The problem with waiting until tomorrow is that when it finally arrives, it is called today. Today is yesterday’s tomorrow. The question is what did we do with its opportunity? All too often we will waste tomorrow as we wasted yesterday, and as

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Management Skills 101

 

The session was excellent! I liked having a one and one with the employee, also the part about what motivates you.

From a passed session I use the "catch someone doing something good " It really worked.

God Bless! May he continue to use you to make the world a better place.

Stella Codd Tax Assistant

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