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how to deal with lateness

Dealing With Lateness


Do you have a colleague who regularly arrives late for meetings? Or perhaps you have a colleague who frequently turns up late at the office, complaining about “nightmare traffic” on their drive to work.  Are you the person who is always late? Lateness is bad for team productivity or team morale, and it may point to

dealing with angry people

Anger- Learn How to Defuse Tense Situations


How many times have you had to deal with an angry person? Perhaps a customer was unhappy with a poor delivery, a colleague was annoyed because you were given a project she wanted, or a supplier was upset because of a late payment? It’s easy to get flustered or upset when you’re confronted with an

Communication

Why Communication is Misinterpreted


 Technology has transformed the way people work and has undoubtedly many benefits. However one of the biggest problems faced by organizations today is the way people communicate with each other.  Here are 10 reasons why communication can be misinterpreted. Are you guilty or not guilty?  1. Not communicating enough. When people don’t receive enough information and little attention is

email etiquettes

The Importance of Email Etiquette


Around 2 million emails are sent every second by 1.2 billion email users.  There is an estimated 516 million business email boxes worldwide.  This is a potential for miscommunication.  Email is good for information and confirmation, however, it isn’t good for emotion or persuasion.  It’s difficult to convey enthusiasm, empathy, or sincerity via email.One doesn’t

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Testimonials

Leadership

Mr. Lecky did an excellent job, I learned how to always be positive and how to deal with situations in a good way

Leah Bennett Treasurer

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