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The Manager’s Job


The job of a manager is extremely difficult; the job is fragmented and constantly changing, even as the day progresses.  Planning can be difficult with so many interruptions. It can be difficult to get done what needs to get done. On top of that, if the manager is “fighting fires” and dealing with crises and unforeseen

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Service Excellence

Mr. Paul did an exceptional job in bringing across what Service Excellence truly encompasses. It was well organized with sufficient time to truly engage and ask questions. I definitely recommend this training to everyone, enhancing knowledge is power.

Wendy Castillo Hospitality Officer

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