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Paul Lecky


Paul Lecky President & Lead Trainer Paul Lecky is the president of IPD and a consultant who has conducted professional training in various areas such as conflict resolution, supervisory management, sales management, service excellence, team building, seven habits of highly effective people, marketing and sales, effective leadership, entrepreneurship etc. for companies and institutions in Jamaica

Institute Of Professional Development


The Institute of Professional Development (IPD) provides timely training seminars for organizations and governmental agencies in Belize. We have over the years, provided training for firms such as: Western Dairies Belize Electricity Limited Belize Natural Energy (BNE)                                    

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Testimonials

Service Excellence Course

My expectation going was clueless. Today I can boast myself providing a top notch customer service optimizing the Best practices and advancing to the next level.

The course thought Me:

  • Building Customer Loyalty
  • Creating lasting Impression
  • Providing Excellent Customer Service
  • Customer Service vs Customer Success
  • Creating a Customer Service Culture
  • Creating a positive attitude
  • Using Communication Channels and Skills Creating a Proactive Interaction timing

Michael Fisher Security Guard, Belize Tourism Board

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