Rewarding Your Team This Christmas

Imagine this scenario: One of your team members has saved the company a significant amount of money with a process she spent weeks creating. It’s right before the holidays, so you decided to reward her with a turkey that she and her family can enjoy for dinner. You make a big deal of presenting the […]

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Effective Customer Service: Phrases of Welcome

Phrases of Welcome The first words you say to customers can welcome them into your business, giving them a sense of warmth and friendliness, or they can make your customers feel so uncomfortable that they want to leave. Your words can be either warm and inviting or cold and unwelcoming.  When you choose phrases of […]

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Building Rapport

The first thing in any conversation is to build rapport. Rapport is the sense that another person is like us.  Building rapport is a pattern-matching process.  Most rapport-building happens without words. We create rapport through a dance of matching movements including body orientation, body moves, eye contact, facial expression and tone of voice. These natural […]

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Common Leadership and Management Mistakes

Mistakes provide great learning opportunities. However, it’s much better not to make mistakes in the first place! we’re looking at 10 of the most common leadership and management errors, and highlighting what you can do to avoid them. If you can learn about these here, rather than through experience, you’ll save yourself a lot of […]

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Minimizing Work Space Stress

Creating a Comfortable and Healthy Work Space Environment No matter what you do or where you work, it’s likely that you’ll have experienced environmental distractions during the day. If unaddressed, these can contribute to the levels of stress you experience.  we’ll look at some common sources of work space stress, and  discuss strategies that you […]

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Relieving Holiday-Induced Stress

The holiday season is often the happiest time of the year. We spend time with family, we give gifts to the people we love, and we appreciate the many good things in our lives. However, we can also experience a lot of  holiday stress, especially at work; Deadlines are often tight because of shifting schedules, […]

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Mission Statement and Vision Statement

Mission Statement and Vision Statement Mission statement and vision statement are the inspiring words chosen by successful leaders to clearly and concisely convey the direction of the organization.  By constructing a clear mission statement and vision statement, you can powerfully communicate your intentions and motivate your team or organization to realize an attractive and inspiring […]

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Providing Service Excellence

Service Excellence – An IPD Production You can use service excellence as a powerful way to set yourself apart from you competition.  It’s one of the strengths that a business has, and by emphasizing service excellence you can compete with other service providers who may offer more variety than you may offer or can afford […]

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SMART Goals

Creating SMART Goals SMART is an acronym for the 5 steps of specific, measurable, attainable, realistic, and timely based goals.  By using SMART goals, many businesses to go beyond the realm of fuzzy goal setting into an actionable plan for results. Specific:  A specific goal has a much greater chance of being accomplished than a […]

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The Importance of Goal Setting

Goal Setting is a fundamental component to long-term success. The basic reason for this is that you can’t get where you are trying to go until you clearly define where that is. Goals help you focus and allocate your time and resources efficiently, and they can keep you motivated when you feel like giving up. […]

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