October 1, 2015
Service Excellence Course
My expectation going was clueless. Today I can boast myself providing a top notch customer service optimizing the Best practices and advancing to the next level.
The course thought Me:
- Building Customer Loyalty
- Creating lasting Impression
- Providing Excellent Customer Service
- Customer Service vs Customer Success
- Creating a Customer Service Culture
- Creating a positive attitude
- Using Communication Channels and Skills Creating a Proactive Interaction timing
Michael Fisher Security Guard, Belize Tourism Board
Management Skills Level 1
I enjoyed the training. It was full of useful information that I can use in my workplace. Featured several scenarios that happen in the workplace even when we are not expecting it. It has truly been an eye-opener. I love doing training and seminars with Paul as he seems to be an excellent presenter. Looking forward to attending other seminars in the future.
Shahira Quiroz Assistant Accountant
Management Skills 101
The session was excellent! I liked having a one and one with the employee, also the part about what motivates you.
From a passed session I use the "catch someone doing something good " It really worked.
God Bless! May he continue to use you to make the world a better place.
Stella Codd Tax Assistant
Management Skills Level I
Mr. Paul's insights on balancing work and family were truly rewarding. He has given me a new perspective on having a successful life without neglecting the people around me. I would recommend this course to anyone who is seeking motivation and empowerment in both their professional and personal life.
Mariana Verde Supervisor
Superior Customer Service
Well, this course was very good because it helped me reflect and correct things I wasn't doing too good. It also help me in learning different ways to approach and greet customers.