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Building High Performance Team
It was one of the best seminars I attended, I really enjoy it. I learn a lot on how to develop a good working team. Also, learn how to deal with different levels of persons in the team which is very important to know.
I'm sure it will be very helpful for the business I am employed and also in my personal life. Really thankful for developing my knowledge and skills.
The course exceeded my expectation. It was interactive, the delivery of the content was exceptionally executed. IPD personalized this course for us and that was impressive. I was able to relate to the examples and scenarios given, this allowed me to internalize my own capabilities and I was able to identify which area needed attention and effort to ensure I'm delivering excellent service. I highly recommend the IPD for any training your seeking to build your professional portfolio.
Ginevva Joseph Certification and Standards Inspector
Mr. Paul did an exceptional job in bringing across what Service Excellence truly encompasses. It was well organized with sufficient time to truly engage and ask questions. I definitely recommend this training to everyone, enhancing knowledge is power.
Wendy Castillo Hospitality Officer
Superior Customer Service
Well, this course was very good because it helped me reflect and correct things I wasn't doing too good. It also help me in learning different ways to approach and greet customers.
Management Skills Level I
Ask the questions!! Don't lecture. Mr. Paul Lecky is an awesome trainer and an excellent example of productivity. In my few days back on the job I have tried to implement some of his teachings and have found them to be working effectively. I believe that this course will help me in making my life less stressful and more productive. I recommend this class to all managers and aspiring managers. Its a fun and motivational class.
John Niekoley Production Manager